Working in Hospitality

This self-paced course, Introduction to Working in Hospitality, is designed for individuals who are new to the hospitality industry or considering a career in this dynamic field. The program provides a comprehensive overview of the essential skills, knowledge, and attitudes required to succeed in various hospitality roles, from front-of-house to behind-the-scenes operations. Throughout the course, participants will explore the core principles of hospitality, including the importance of first impressions, professionalism, and exceptional customer care. The curriculum emphasizes effective communication skills, both verbal and non-verbal, and offers practical, ESOL-friendly scenarios to help learners build confidence in real-world interactions with guests and colleagues. Learners will also develop strategies for handling difficult situations, such as managing complaints and working under pressure, while fostering teamwork and positive workplace behavior. The program covers fundamental food hygiene and safety practices, ensuring participants understand the importance of cleanliness, personal hygiene, and allergen awareness in hospitality settings. To support career readiness, the course includes guidance on preparing for job interviews, understanding workplace expectations, and building the confidence needed to thrive in hospitality environments. By the end of the program, participants will be equipped with the foundational skills and insights necessary to embark on a successful journey in the hospitality industry.